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Qualifications/Skills Required

* Minimum five years operations and engineering experience with conferencing and audio-visual technology
* Experience with conferencing and collaboration services (WebEx, Microsoft Teams, Skype, Bluejeans, Zoom, etc.) in on-premises, cloud-based, and hybrid modes
* Experience with room-based video and audio systems, including Cisco Telepresence, Microsoft Surface Hub, Polycom, Crestron, AMX
* Experience with desktop and mobile conferencing solutions, including in VDI environments
* Familiarity with wireless content sharing solutions, room audio microphones and mixers, digital whiteboards, and room integration
* Experience reviewing, recommending, and certifying voice and video endpoints, as well as peripherals such as headsets, webcams and speakerphones
* Experience implementing and managing high performance, high availability, backup and recovery, and business continuity/disaster recovery solutions
* Broad knowledge of network design, virtualization (VMware, Citrix, Microsoft), storage (SAN, NAS, Local Storage), routing/switching/firewalls, load balancing, and monitoring (SCOM, SolarWinds)
* Expertise in Windows and Unix system administration and support
* Experience with developing and successfully implementing architected designs and engineering processes that meet the business requirements and leverage industry best practices/standards
* BS in Computer Science or related field, or equivalent experience


* Assumes subject matter expert (SME) responsibility for applications and infrastructure.
* Ensures that infrastructure designs and technologies are in compliance with corporate strategy, principles and standards, and industry best practices.
* Continually evaluates infrastructure effectiveness, develops technical direction, and upgrade initiatives.
* Develops tactical (short-term) and strategic (long-term) technical solutions that will address business and IT requirements.
* Implements and maintains systems and technologies (edge systems, message hygiene, and data encryption) to protect data availability, message confidentiality and integrity.
* Reviews and documents existing infrastructure and operating procedures, including developing engineering diagrams, operations manuals, and run books.
* Identifies and evaluates new products and solutions that will augment the existing infrastructure, improve reliability and security, and increase user experience.
* Develops, documents and implements engineering processes to test and implement updates, and patches. Reviews internal security vulnerability reports for action.
* Analyzes system health, capacity and performance. Recommends platform improvements where applicable, identifies and raises risks, and provides metrics and reporting.
* Contributes to the design, development, and execution of system lifecycle from inception through deprecation.
* Operates with moderate supervision in routine matters, develops and monitors work plan/task lists for medium scale assignments that would be part of a larger project plan, and exercises independent judgment in problem resolution.

Associated topics: audio, av vtc, network engineer, radio, radio operator, systems engineer, technical, technician, tv, video

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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